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The smart way to learn Microsoft Dynamics CRM 2011 - one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.


Publisher: Microsoft Press
Author: Brendan Landers, Jim Steger, Mike Snyder
ISBN: 978-0-7356-4890-6
Year: 2011
Pages: 448
Language: English
File size: 23.6 MB
File format: PDF
Buy: Microsoft Dynamics CRM 2011 Step by Step

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